At Norlys, Salesforce is at the heart of how we work with our B2B customers. As Salesforce continues to grow in scope and usage, ensuring stable daily operations and good user experiences is crucial.

We’re looking for an experienced Salesforce Business Support Specialist to help our teams work smarter, reduce friction in daily operations, and help ensure Salesforce supports everyday business work in a clear and effective way.

Your role | supporting B2B business

You’ll be part of our Business Performance & Quality team in Norlys Erhverv, where we work on making things simpler, improving how we work together, and supporting the business from start to finish. In this role, you’ll act as the business-side Salesforce specialist, supporting colleagues in sales, onboarding, delivery, and customer service. You’ll make sure our workflows are smooth, our data is reliable, and that daily Salesforce usage remains stable and effective — even as the platform continues to develop and change.

The role requires the ability to operate independently, prioritise incoming needs, and act as a trusted link between the business and the Salesforce IT team.

What you’ll do | in short

• Support and help prioritize daily Salesforce usage across key business workflows
• Act as the main business‑side point of contact for Salesforce‑related questions, needs, and clarifications
• Translate business needs into structured input for the Salesforce IT team, helping ensure clear and actionable communication
• Support testing, releases, and stabilization of workflows as Salesforce evolves
• Contribute to clear user guidance, training material, and communication related to changes and best practices
• Support data quality, reporting, and consistent system usage across teams

Who you are | something that reflects you

You enjoy helping others succeed and bringing structure to busy environments. You communicate clearly and like seeing things through, and you may feel comfortable working across both business and IT contexts. You’re interested in balancing practical needs with what systems can offer, and you appreciate solutions that are sustainable over time in environments with ongoing change. You can handle verbal and written requests from stakeholders in Danish and English.

Your experience

• Experience working with Salesforce in a business or operational role
• Understanding of sales, customer service, or delivery processes
• Ability to explain complex topics in a simple, structured way 
• Comfortable working with multiple stakeholders and ongoing change

Why join us?

You’ll be part of a collaborative team where your work has a direct impact on operational stability and everyday business performance. It’s a great opportunity to grow your Salesforce and business understanding in a growing environment, working closely with both business and IT.

Interested?

We’d love to hear from you - send us your CV and application when you’re ready. For questions, feel free to reach out to Lucilla Magnelli, Manager, Business Performance & Quality at lucmag@norlys.dk.

Diversity and inclusion are part of Norlys’ DNA and our values: community, innovation and responsibility. We believe that a true community is inclusive, safe and inspiring, that it is responsible to create space for diversity, and that we can best think new when we bring all skills into play. Therefore, we encourage everyone, regardless of background, to apply for the job.