Do you love helping teams shine, even on the days when the operations world throws a curveball (or three)? Are you the kind of leader who can balance tech talk, real talk and big-picture thinking, while keeping the team motivated and focused? If you’re nodding already, you might be the person we’re looking for. 

Help us build something great 

We’re growing fast, changing fast, and learning fast. Our NOC is expanding, and we need a Manager who enjoys working right where people and technology meet, and who believes that good operations start with good humans. Empathy, clarity and steady leadership in a busy environment are key. 

You’ll become part of a company where our values, Community, Responsibility and Innovation, aren’t just slogans; they’re how we show up for each other. We believe people do their best work when they feel trusted, supported and able to grow. 

Take on the challenge and raise the bar 

You’ll lead and develop our 1st level Network Operations Center, the team of 14 that keeps an eye on everything, 24/7/365, so our customers can rely on us. Monitoring infrastructure and services, handling incidents, keeping stakeholders (including authorities) informed, your team makes it all happen. Collaboration skills are essential, and yes, sometimes you’ll need to bring order to chaos. 

At Norlys, development is part of the deal: business development, personal development and leadership development. You’ll join a team-oriented culture where we celebrate wins and learn from everything else. 

Your role will include: 

• Leading the NOC team day-to-day, people first, systems second 

• Helping complete our journey from Monitoring Center to true Operations Center 

• Keeping track & telling the story of the team’s progress and wins 

• Tuning and improving NOC framework so performance and quality stay top-tier 

• Embedding a continuous-improvement mindset that actually sticks 

• Creating a work environment where people feel safe, motivated and excited to contribute 

We promise you’ll also have a leader who cares about your growth and wants to help you take your next steps as a manager. 

Who we think you are 

A people-oriented leader with a practical mindset and a calm hand - even on the busy days. You enjoy variety, change and making things work better. You love measurable results but also value good collaboration. You bring 2–5 years of experience in leadership or network/IT operations. ITIL and continuous improvement aren’t new to you. Bonus points if you’ve helped build or run a monitoring function before. Requirement for the job is that you can be security cleared with a “SECRET/HEMMELIG” classification degree or higher, by Danish authorities. 

Diversity matters to us, and different perspectives make us stronger. We need someone who can set a clear direction and turn it into real-world action that moves the team forward. 

We imagine you: 

• Communicate clearly and openly with both the NOC team and the business 

• Spot talent and enjoy building strong, diverse teams 

• Prioritize psychological safety and teamwork (because good vibes = good performance) 

• Bring a conceptual technological understanding of network and/or IT 

• Keep things structured - even when the environment isn’t 

• Are fluent in English 

Ready to lead the way? 

If this sounds like your kind of challenge, send us your CV. If you have questions, reach out to Patrick Wilquin Lauritsen, on mail: patlau@norlys.dk. Due to the Christmas holidays, there will be longer response times 🎄

The deadline is January 9th. 

We believe that a true community is inclusive, safe, and inspiring; that it is responsible to create space for diversity; and that we innovate best when we bring all competencies into play. Therefore, we encourage everyone to apply for the position, regardless of background.