Location: Aarhus 

Would you like to play a central role in 2nd Level Operations, where our goal is to ensure the best customer experience in Denmark's largest integrated energy and telecom group? Do you possess strong technical skills, work in a structured manner, and are passionate about what you do? Then this might be your next professional challenge...

A Developing Department

At Norlys, you will have an exciting daily routine within an area with over 35 dedicated colleagues responsible for the daily operations and maintenance of both Fixed Networks, Mobile Networks, and Service operations in Norlys.

We take pride in our task execution while maintaining an informal and fun tone in the workplace characterized by freedom under responsibility. You'll embark on an exciting journey as we will focus even more on improving the customer experience in the coming years.

A Team Characterized by Openness, Trust, and Curiosity

You will experience a high degree of openness, trust, and curiosity within the team, which together is fully responsible for the implementation and operation of all private and business customers in Norlys. You will be part of interdisciplinary groups across the organization, and engage in various types of collaboration with our suppliers as well as private and business operations.

Your Primary Responsibilities Will Include:

• Working with the fundamentals of HFC (coax) technology - channel line ups, RF levels, modulation, amplifier cascades and customer installation
• Participating in ongoing tests, optimizations and upgrades, including rolling out new software on different types of equipment (CPE, coax network (HFC), TV platform etc.)
• Troubleshooting issues in the HFC network
• Keeping the lab test environment up to date
• Ensuring a higher degree of automation in processes and technology
• Ensuring documentation and processes related to the network are up to date and meet our standards
• Generally ensuring a good customer experience in all tasks and projects

High Expertise Level and Collaboration

As a person, you are curious and development-oriented, thriving in delivering good service and enjoying solving challenges. You can work independently while being part of a team where everyone's contributions matter, and the best solutions are often found collectively. We prefer you to have at least three years of practical experience in handling hardware and testing, along with knowledge of the HFC and telecom areas in general. Being fluent in Danish and English, both in writing and speaking, is required, along with maintaining a security clearance from FE, at the HEM level.

We offer flexible working conditions, with great opportunities for remote work. Your main base will still be our office in Aarhus. At Norlys, we prioritize employees' development highly and offer development through participation in various projects, courses, and further education.

Does the above sound like something for you?

Take action and send an application quickly! If you're interested in hearing more about the job, feel free to contact Kjeld Balmer on mail kjebal@norlys.dk

Due to the Christmas holiday, there may be slightly longer processing and response times.

Application deadline: January 14th 

We believe that a true community is inclusive, safe, and inspiring; that it is responsible to create space for diversity; and that we innovate best when we bring all competencies into play. Therefore, we encourage everyone to apply for the position, regardless of background.